Effective: April 28, 2026
This page documents how Souvenir Photograph obtains consent before sending SMS messages, the literal consent statements subscribers agree to, and the literal messages they receive. Souvenir Photograph operates two distinct messaging programs, each with its own opt-in flow: customer photo-gallery delivery, and staff / client / partner operational messaging.
A single transactional SMS sent to end customers after a photo session at a photographer-staffed venue, containing the secure link to view their photos.
Souvenir Photograph is a photography platform. Photographs are captured by a photographer at a venue (theme park, mall, ski resort, museum, event, etc.) and delivered to the customer via a text message containing a link to a private photo gallery.
Customers opt in to receive one SMS by following these steps, in order, on the photographer's mobile capture device:
The photographer never types the customer's phone number on the customer's behalf, and never ticks the consent checkbox on the customer's behalf — both actions are physically performed by the customer themselves on the device. This is enforced both by company policy and by the design of the consent screen (auto-focus on the input, customer's hand on the phone for the duration of the consent step).
Exact text shown next to the checkbox on the customer consent screen:
"I agree to receive one text message from Souvenir Photograph with a link to my photo gallery. Message & data rates may apply. Reply STOP to opt out, HELP for help."
Each consent action is recorded server-side in the sms_consent_captures audit table with the customer's phone number, the literal consent text shown, the consent version identifier, the timestamp, the venue location, and the consent method ("self_entry" for this program).
Representative example. The venue name and gallery link vary per session; the rest of the body is fixed.
Souvenir Photograph: Your photos from Kerry Park Seattle are ready! View: https://www.spphotostation.com/gallery/abc123XYZ Reply STOP to opt out. HELP for help. Msg & data rates may apply.
Customers receive at most one (1) SMS per photo session. We do not send marketing messages, promotional offers, recurring announcements, or unsolicited content of any kind. Every message is a transactional notification containing the gallery link the customer specifically requested.
If a customer takes photos at the same venue on a different day, they would receive a new opt-in opportunity for that new session — past consents are scoped to the photo session at the time they were given.
Variable-frequency broadcasts from client administrators to their staff, contracted photographers, and property-partner contacts — covering shift reminders, venue closures, daily report alerts, and similar operational notifications. Subscribers for this program are professionals who work with Souvenir Photograph or our client venues, not end customers.
Staff members, client admins, and property-partner contacts opt in via a checkbox on the appropriate signup form during their account onboarding:
All three forms include the same shared SMS consent component below the primary contact information. The consent checkbox is optional on these forms — the user can complete signup without ticking it, in which case they will never receive operational SMS messages from Souvenir Photograph. Ticking it is an affirmative, informed action.
Exact text shown next to the checkbox on all three onboarding forms:
"I agree to receive text messages from Souvenir Photograph for operational updates, team communications, and business alerts. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel at any time, HELP for help."
Recorded server-side with the same audit fields as the customer program: phone number, consent text shown, consent version identifier (sp_onboarding_v1), timestamp, signup form identifier.
Representative example. Actual messages vary in content but stay within the operational categories described in the consent statement (operational updates, team communications, business alerts). No marketing or promotional content.
Souvenir Photograph: Reminder — South Hill Mall opens 10am Saturday. Photographer scheduled: Sarah K. Reply STOP to opt out.
Frequency varies by role and venue. A photographer working multiple shifts a week may receive several reminders per week; a property-partner contact may receive only occasional alerts. We do not send marketing messages, promotional offers, or third-party content. All messages are operational and limited to the categories described in the consent statement.
Subscribers can opt out of all SMS from Souvenir Photograph at any time by replying STOP to any message they have received. Opt-out is processed automatically by Twilio and is also recorded in our internal audit trail (the sms_opted_out_at column on the relevant row in staff_members or property_partners), preventing any future SMS sends to that phone number from either messaging program.
Opt-outs are honored across programs — replying STOP to a customer gallery link also opts the same phone number out of any future operational messaging, and vice versa. Subscribers who have opted out can re-opt in by replying START to a previous message, or by contacting us at support@spphotostation.com.
Subscribers can request help at any time by replying HELP to any message. The auto-response includes a link to this page and the support email address.
Direct support contact: support@spphotostation.com
Every message — customer or operational — identifies Souvenir Photograph as the sender in the first word of the message body. Recipients can clearly see who the message is from before opening any links.
Phone numbers collected for either messaging program are not shared, rented, sold, or otherwise distributed to any third parties for marketing, advertising, lead generation, or any other purpose. Phone numbers are used solely to deliver the messages described above.
Operationally, phone numbers are shared only with our SMS delivery provider (Twilio Inc.), which is contractually prohibited from using subscriber data for its own purposes. See our Privacy Policy for the full list of sub-processors.
Questions about either SMS program, consent records, or opt-out processing:
Souvenir Photograph
1129 Dale Lane Ste B
Mount Vernon, WA 98274
Email: support@spphotostation.com
Web: www.spphotostation.com